Refund and Returns Policy – Combatog

Last Updated: 12 October 2026

1. Overview

At Combatog, we aim to provide a reliable and satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which products purchased from https://combatog.com may be returned, exchanged, or refunded.

Please contact us before returning any product. Returns and refunds are subject to the eligibility conditions outlined below and applicable Indian consumer protection laws.

2. Return Eligibility

You may request a return within 7 days of delivery, subject to the product’s eligibility and the applicable return conditions.

To qualify for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • Original packaging, tags, accessories, and other included items must be retained wherever applicable.

  • Proof of purchase, such as an order number or invoice, must be provided.

  • The return request must be approved by our customer support team before the product is shipped back.

Products that have been used, damaged by the customer, altered, or returned without required accessories may not qualify for a return, except where applicable law provides otherwise.

3. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. These may include:

  • Used or washed clothing, socks, caps, and other personal-wear products.

  • Personal hygiene products, where applicable.

  • Customized or personalized products, unless defective or incorrectly supplied.

  • Products damaged through misuse, improper handling, or unauthorized alterations.

  • Other products clearly identified as non-returnable on the product page, where legally permitted.

Important: Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, counterfeit, misdescribed, or incorrectly delivered products.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue, where reasonably available.

  • A brief description of the problem.

After verification, we will explain the available resolution, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

5. How to Request a Return

To initiate a return:

  1. Contact Combatog customer support using the contact details below.

  2. Share your order number and the reason for the return.

  3. Wait for return instructions and confirmation from our team.

  4. Pack the product securely with its original packaging and included accessories.

  5. Ship the product only to the return address provided by our team.

Please do not send products directly to the manufacturer without our instructions.

6. Refunds

Once we receive the returned product, our team will inspect it and notify you whether the return has been approved.

If approved, the refund will be initiated through the original payment method or another legally permissible method agreed upon where necessary.

Refund processing times may vary depending on the payment provider, bank, and payment method. We will communicate the status of your refund after processing.

For Cash on Delivery (COD) orders, you may be asked to provide accurate bank account details or another supported refund method.

7. Delayed or Missing Refunds

If your refund has not arrived:

  1. Check your bank account or payment statement.

  2. Contact your bank or payment provider to check for pending transactions.

  3. If the amount is still missing, contact Combatog support with your order number and refund details.

We will assist you in checking the status of the refund.

8. Sale and Discounted Products

Products purchased during sales or promotional offers may be returned only in accordance with the applicable return conditions displayed at the time of purchase and applicable law.

A product will not automatically become ineligible for a legally required refund or remedy simply because it was purchased at a discounted price.

9. Exchanges

Exchanges may be available for eligible products, subject to stock availability and approval.

If you receive a defective, damaged, or incorrect product, please contact us so that we can arrange an appropriate resolution.

10. Return Shipping Costs

For approved returns due to a change of mind or other customer preference, return shipping costs may be payable by the customer if this was disclosed in advance and is permitted by applicable law.

If the return is due to our error, an incorrect product, or a verified defect, Combatog will provide an appropriate resolution in accordance with applicable law.

Please use a trackable shipping service when sending a return and retain the shipping receipt until the matter is resolved.

11. Order Cancellations

Cancellation requests are subject to the order’s processing and shipping status. Please contact us as soon as possible if you wish to cancel an order.

If an order has already been dispatched, you may need to follow the applicable return procedure. Any eligible refund will be handled in accordance with applicable law and our published policies.

12. Gifts

For products purchased as gifts, return and refund requests are subject to the same eligibility requirements. Refunds will generally be issued to the original purchaser or original payment method, unless another arrangement is permitted by applicable law.

13. Contact Us

For questions about refunds, returns, exchanges, or cancellations, contact us:

Website: https://combatog.com
Email: info@combatog.com
WhatsApp: 8753958375 / 7786935154
Business Address: Nilmatha Cantt, Lucknow, Uttar Pradesh – 226002.

Please include your order number in all return and refund communications.

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